Our return policy is very simple:
If you're not happy with a purchase that you made on LacunaCollection.art, for any reason, you can return it to us within 30 days of the order date. As soon as it arrives, we'll issue a full refund for the entire purchase price. Please note;
1) Returned prints must be securely packaged and returned in their original condition with all documents and certificates included.
2) Lacuna Collection does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.Great care is taken to ensure safe delivery, so receiving damaged art is a rare occurrence. If your artwork is damaged in transit or faulty and you wish to order a replacement, please notify us within 14 days of receipt. Please save the box and all packaging material; we must have these items in order to process the claim.